Tricom Technologies is a company that retails and services electronic devices and domestic electrical appliances across Kenya through both our retail and sales outlets as well as through this eCommerce site. Our outlets are as follows:-

1. Our authorized Samsung Shop at Village Market Mall, Nairobi Conveniently located on the 1st floor, right opposite Carrefour where we retail and service phones.

2. Our Xiaomi Experience Centre, located on the 5th Floor of Rehani House, along Koinange Street in Nairobi. Note that this centre, along with our own four Tricom Service Hubs are the only officially-authorised servicing facilities, carrying out in-warranty servicing with genuine spare parts (which we use for our out-of-warranty work too). All work is carried out by Xiaomi-trained technicians. We are also the manufacturer-designated service agents in Kenya for Redmi and POCO, as well as Xiaomi.

3. Our four Tricom Service Hubs in Nairobi, Mombasa and Nakuru. In addition to being officially authorised service centres for Xiaomi, Redmi and POCO, all four also enjoy exactly the same status for RealMe,Blackview and Honor servicing as well using genuine spare parts for all in-warranty and out-of -warranty work conducted by manufacturer-trained technicians. The hubs are located at:-

• 5th floor, Jeevan Bharati Building, Harambee Avenue, Nairobi.

• 2nd floor, NHC Building, Aga Khan Walk, Nairobi.

• 2nd floor, Ambalal House, Nkurumah Avenue, Mombasa.

• 3rd floor, Masters Plaza, Kenyatta Avenue, Nakuru.

Please note that in addition, our Nakuru service hub is also a Samsung-authorised service centre for all their devices.

4. Our three Safaricom-branded shops in Nairobi, Ikinu and Githunguri. Along with our core business of device retailing, we are also the manufacturer-designated service agents for Xiaomi, Redmi, POCO, Realme, Blackview and Honor phones. All of our engineers are manufacturer-trained and we are the only agent in Kenya able to offer genuine spare parts. In addition, we have Mpesa services at all three facilities. Our exact locations are:-

• Ground floor, NHC building, Aga Khan Walk, Nairobi.

• Ground floor, Shelter House, Ikinu-Githiga road, Ikinu.

• Because our reputation for reliability, excellence and honest pricing has stood the test of time for decades.

• Because our service delivery standards are audited regularly by our partner-manufacturers to ensure that we are worthy of our authorisation.

• Because we have have a commitment to sustainability and environmental friendliness, helping to keep our county clean and green.

• Because where we are the exclusively authorised agent, our service centres are the only ones to have access to genuine spare parts.

• Because our technicians are trained and regularly audited by our manufacturer-partners.